David Lewien – Wednesday, May 01, 2013

Go West IT has been supporting Microsoft Exchange for a long time.  Our network engineers and support desk has an immense amount of experience with Exchange.  That skill set continues to evolve as our customers move to the cloud and onto hosted Exchange platforms.  As of April 30, 2013, Go West IT has helped 38 customers with 853 users move to the Microsoft Office 365 platform.  Services include hosted Exchange, Lync, SharePoint, and Microsoft CRM.  The Office 365 suite is a fantastic value for customers who are ready for an Exchange upgrade or who need a more robust email hosting platform.  Services start at just $4\user\month.

David Lewien – Wednesday, March 13, 2013

 Microsoft is discontinuing support for Windows XP SP# and Office 2003 on April 8, 2014. This means that Microsoft will not provide automatic fixes, updates, or online technical assistance beyond that date. If you are currently using the Windows XP or Office 2003 operating systems, it is critical to update to Windows 7 before the first quarter of next year.

Running Windows XP SP3 and Office 2003 in your environment after their end of support date may expose your company to Security & Compliance Risks because unsupported and unpatched environments are vulnerable to security threats. This may result in an officially recognized control failure by an internal or external audit body, leading to suspension of certifications, and/or public notification of your organization’s inability to maintain its systems and customer information.

In addition, without Microsoft support, you will no longer receive security updates that can help protect your PC from harmful viruses, spyware, and other malicious software that can steal your personal information.

If you would like to talk about your upgrade options, please just give us a call. As always, we are here to ensure that your IT infrastructure is well supported and meeting your business objectives. (303) 795-2200.

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Hiring1Position Job Title: Systems Engineer
Primary Focus: Information Technology / Systems Administration
Position Type: Full Time
Go West IT provides comprehensive IT support to small and medium sized businesses in the Denver Front Range region. Customers rely on Go West IT to fill the roles of systems/network/telephony administration, solution provider, IT consultant, and outsourced CTO. Our customers expect exceptional service and Go West IT strives to provide an environment that allows our employees to meet and exceed customer expectations.
Go West IT is currently seeking a Systems Engineer and IT Consultant to expand our exceptional team. This individual will be responsible for helping Go West IT to achieve our objective of becoming a trusted IT advisor to each and every one of our customers. This objective will be achieved by pro-actively acting in the customer’s best interest when identifying and implementing solutions, troubleshooting issues, and preventing problems.
Successful candidates for this opportunity have chosen IT as their profession as demonstrated through applicable experience, skills, training and certifications. This opportunity will provide the successful candidate a challenging and fast paced environment where we learn something every day and the days pass quickly.
Daily duties will include interaction with multiple customers to troubleshoot, plan, and\or implement IT solutions onsite and remotely. The ability to efficiently troubleshoot complex issues while gaining customer confidence is paramount.
We seek individuals who far surpass most minimum requirements for a job of this type as we truly want the best of the best at Go West IT. Baseline requirements for this position include the following:
Job Requirements
  • Excellent oral and written communication skills
  • Ability to work collaboratively as well as independently to support deadlines
  • Ability to handle multiple complex tasks, with tight deadlines concurrently
  • Demonstrate ability to perform well in a dynamic environment, with on-time delivery
  • Demonstrate ability to use problem solving techniques such as root cause analysis to resolve issues
  • Demonstrate ability to write and present effective materials, including presentations, status reporting, technical diagrams and flowcharts
  • Ability to follow and adhere to policies, procedures and standards relating to network and systems management
  • Prepare detailed build/test plans to implement new technologies and configurations
  • Ability to collaborate with a team working across multiple locations
  • Ability and willingness to work a 24×7 on-call rotation schedule
  • Expert Knowledge in diagnosing end user computer and network related issues.

Technical Qualifications

  • Working knowledge of VMware vSphere 4 and 5 implementation, administration, maintenance, and support of VMware ESX and vCenter
  • Advanced understanding of Microsoft Windows Server 2003 and 2008.
  • Able to install, maintain, and troubleshoot Active Directory, Microsoft Exchange Server, Terminal Services and Windows Operating Systems.
  • Working knowledge of IP Routing and the TCP/IP stack.
  • Experience with disaster recovery planning and implementation
  • Expert knowledge of Microsoft Windows XP and 7.
  • Expert in end user computing diagnostics.
  • Advanced trouble shooting capabilities, and root cause analysis.

Education

  • Bachelor’s degree or equivalent in computer science or engineering or equivalent work experience required. Microsoft MCITP or equivalent preferred.

Go West IT constantly seeks to augment our existing knowledge base and skill sets. In addition to what we consider baseline skills we are particularly interested in acquiring individuals who also possess Mac and Linux skill sets.

If you are looking for a challenging and rewarding position with a company that cares about customers and employees alike, please send your resume to jobs@gowestit.com
Go West IT offers competitive pay with comprehensive benefits that include vacation, medical, dental, and retirement plans. Go West IT is an equal opportunity employer.

nalenFormer Denver Bronco, five time Pro Bowl, two time Super Bowl winner, and radio talk show host Tom Nalen took some time out to support the Denver KIPP schools. Tom donated a lunch date to be auctioned off at the annual KIPP Denver charity auction and Go West IT was pleased to win lunch with Tom and support the KIPP Denver schools.

Go West IT team members Jason, Kyle, John and David enjoyed lunch with Tom at Sam’s No. 3 in Aurora last week. Those of you who know Jason, John and Kyle know that they are avid sports fans so lunch with Tom was a great treat. It is worth noting that every member of the Go West IT team ate more than Tom.

Go West IT has been supporting Microsoft Exchange for a long time.  Our network engineers and support desk has an immense amount of experience with Exchange.  That skill set continues to evolve as our customers move to the cloud and onto hosted Exchange platforms.  As of April 30, 2013, Go West IT has helped 38 customers with 853 users move to the Microsoft Office 365 platform.  Services include hosted Exchange, Lync, SharePoint, and Microsoft CRM.  The Office 365 suite is a fantastic value for customers who are ready for an Exchange upgrade or who need a more robust email hosting platform.  Services start at just $4\user\month.

ErinWe’d like to introduce you to Erin Michalak, the Go West IT Dispatcher.
Erin is responsible for answering our phones and assigning client tickets to the engineers and the service desk. She ensures that our customers receive a timely response to every inquiry and that the right resources are aligned for each task.

Erin has been a dispatcher for more than 3 years, starting at Dish Network. Before that, she worked as an Assistant General Manager for a student housing community here in Denver. Erin graduated in 2007 with a BA in Media Arts and Animation from The Art Institute of Colorado.

“Erin has been a great addition to the team,” says GWIT President David Lewien. “She comes to us with many years of dispatch and customer service experience and has already begun making a positive impact in how we support our customers. She has a great personality and is an excellent fit for our team and customers.”

We asked Erin what she likes most about her job at Go West IT and she replied, “I like the fast paced nature of dispatching and the interaction with so many different people. Go West IT will support your company in a timely manner and will never treat you as just a number. I really appreciate working for a company that prides itself on treating customers well!”

In her free time, Erin enjoys drawing and reading. She is very creative, has a vivid imagination, a wonderful sense of humor and a great laugh.

The middle child of three, Erin was born in Roselle, Illinois. Her family moved to Denver when she was 11 and she’s lived here ever since. Her favorite thing about Denver is the incredible sunsets.

Antonio1We’d like to introduce you to Antonio Escamilla, one of the Go West IT Network Engineers. Antonio helps our customers make the most of their technology by assisting them with everything from routine tasks, such as configuring new users and computers, to major infrastructure changes, such as server deployments, network design/redesign, and business relocations.

Antonio started his career at the help desk of a Denver-based statewide health insurance company. From there he worked his way up through several positions including EDI Operations Technician and Network Technician, gaining as much variety of experience as he could. After working as a Network Administrator for a locally-owned bank in Greenwood Village, Antonio joined the Go West IT team of Network Engineers.

When asked what he most enjoys about his job, Antonio responds, “I love the variety! Every day is different, and I’m able to help so many people all across the metro area.”

David Lewien, President of Go West IT, remarked, “Antonio has been a fantastic addition to the team. He will jump into any task no matter how large or how small and is always willing to help out wherever we ask.”
Antonio was born and raised in Denver and says he can’t imagine living anywhere else. He particularly loves the variety of Colorado weather and loves the indoor/ outdoor balance that a life in Denver affords. “Denver has the benefits of a big city and in the shadow of the Rocky Mountains, there is so much of nature to enjoy!”

Antonio is married with two adorable children. He spends most of his free time playing with his kids and says that he loves nothing more than watching his children learn and grow.

KyleBiggsWe’d like to introduce you to Kyle Biggs, one of the Go West IT Network Engineers. Kyle is also a Go West IT shareholder.

Kyle began his career in telecommunications as a field technician for Qwest. Later, he earned the Microsoft MCSE and Cisco CCNA certifications, which supported progression in Information Technology, a field in which he has accumulated more than 8 years of experience. Kyle has recently earned the Microsoft Certified IT Professional (MCITP) designation.

We asked Kyle what he likes about his job.“Every customer environment is different, which invites new work and new challenges. At Go West IT, we have a wide-ranging cast of characters who bring a lot of different skills to the table. We can draw on each other’s experience and expertise to find the right solutions for our customers.”

David Lewien, President of Go West IT, remarked,“Kyle has been with Go West IT since day one. He is as steady as they come in a crisis and even better at avoiding them because he dots his I’s and crosses his T’s before he dives in. In addition to his contributions to our business he is truly one of the nicest people I know.”

Kyle is a huge Denver sports fan, and rarely misses a Broncos, Nuggets, Avalanche, or Rockies game. He also enjoys getting outside for an afternoon of skiing, golfing, or hiking, is a news/talk radio junkie, and a self-described connoisseur of breakfast burritos.

Kyle is a Colorado native and grew up in the Littleton area. He loves the changing/seasonal weather in Colorado and the wide variety of activities available to Denver residents.

doug.lundWe’d like to introduce you to one of the newest members of the Go West IT team, Doug Lund. Doug is a Network Engineer with 17 years of experience in the technology industry.

Prior to joining Go West IT earlier this month, Doug managed a local ISP, engineered multiple call centers and ran his own technical consulting company. He also spent several years building voice and data networks for telecom companies.

In 2000 he earned both a CCNA and CCDA (Cisco Certified Network Associate / Design Associate), and is certified in Lucent, Avaya and Nortel PBX systems.

We asked Doug what he most enjoys about his job at Go West IT so far and he replied, “I enjoy the variety of technical challenges and GWIT’s practice of using both proven and modern technologies to provide customers with solid, state-of-the-art solutions. The atmosphere of progress, innovation and growth is refreshing and stimulating. Go West IT’s commitment to customer satisfaction and the level of excellence at which they consistently operate is something that I have rarely encountered in the IT industry. Their culture of success and collection of dedicated professionals is as appealing to their customers as it is to me.”

Doug grew up in a military family that spent time in six different states and two countries before moving to Colorado 20 years ago. Since his wife and kids are Colorado natives, he likes to say that he’s a “Native-In-Law.”

Doug’s entire family, including his wife, nephew, daughter, and two sons, are all avid gamers. He says that their household dramas are often hashed out in MMOs or Mario Kart sessions.

Doug is a great example of someone who has found a way to get paid to do what he loves. Technology is just as much a hobby for him as an occupation. He loves tinkering with the latest apps and gadgets and lets his passion for technology drive his work.

“Doug has already proven a valuable asset to our team,” says David Lewien, President of Go West IT. “He joined us at a very busy time and fell right into step. We are thrilled to add his voice expertise. He has a great sense of humor and is great to be around.”

MattStaatsNewWe’d like to introduce you to Matt Staats, the Go West IT Director of IT Services. Matt is responsible for facilitating responsive, efficient, and thorough resolution of customer support requests, implementing standard operating procedures based on industry best practices, and ensuring the successful and timely completion of customer IT projects.

Matt has over 15 years experience in the information technology field, seven years in IT resource management, and a Bachelors of Information Technology Management. His technical certifications include MCSE 2003, MCP Windows XP/7, A+, Network+, Server+, Security+, and is a Dell Certified Systems Expert. In addition, Matt is working towards his MCITP Server 2008 and VCP-DV certifications, as well as a Masters in Information Technology Security Assurance.

“Matt brings a lot of IT services management experience to Go West IT,” says GWIT President David Lewien. “We are always looking for ways to improve the quality of our services and Matt has been where we want to go in terms of implementing processes that insure consistent adherence to industry best practices. He’s also a great personality fit for our team.”

We asked Matt what he most enjoys about his job and he replied, “I like the diversity of new and exciting challenges that we are faced with on a weekly basis, and how we come together as a team, taking them on with tenacity and perseverance. The thing I appreciate the most is the team that I manage and work with. Although I’ve only been here a short time, I’ve come to appreciate what each individual at Go West IT, be it technical or back office, has to offer.”

Matt says that he’s worked with a variety of talented and dedicated professionals throughout his IT and military career, but has rarely seen a team with as much synergy as what he’s experienced at GWIT.

“When faced with challenges, our own or that of a customer, we always come together and do what it takes to ensure the timely completion of the task at hand. If I were a Go West IT customer, knowing what I know, I would feel confident that my infrastructure was in very competent and capable hands.”

Matt grew up in Ravenswood WV, where he joined the Military. During his travels, he fell in love with the state of Colorado and decided that he would pursue the opportunity to live, work and retire here. When asked why he loves Colorado, Matt says that he really enjoys the people here and loves living near the mountains. As rough and unpredictable as it can be at times, he even loves our Colorado weather.

When he’s not at work, Matt enjoys hiking, going to shows, watching and playing football and other sports, and most of all, spending time with his two boys. He loves The Avs, The Rockies, and (of course!) The Broncos, but says The Colts will always be his favorite team.