Managed Services

MANAGED SERVICES

Go Managed

Our Go Managed service plans are designed to provide the foundational IT and cybersecurity support needed to protect your organization from harm, and provide the peace of mind to seize opportunities. We offer three tiers of Go Managed plans, ranging from foundational IT support to a full service IT and cybersecurity solution. Discover which plan is right for your company.

Our most popular plan

Proactive

The Go Managed | Proactive managed service plan combines our powerful remote monitoring and management (RMM) platform with access to our highly experienced IT professionals to deliver an adaptive IT support model for your business.

Continuous device monitoring and alerting, including CPU, RAM, disk usage, connectivity, and more.
Automated operating system and third party software patching for Windows devices.
Managed next generation antivirus software.
Ongoing vulnerability management.
USB storage device controls.
Secure access to devices for Go West IT experts to provide remote support for your people and IT systems.

Full Features and Benefits

Proactive Plus

The Go Managed | Proactive Plus managed service plan, our most popular offering, expands upon our base Proactive plan through advanced security services, increased engagement, and unlimited support from the Go West IT service desk.

Includes everything in the Proactive plan
24/7 Service Desk level support labor included.
Assigned Account Manager and Primary Engineer.
Advanced endpoint detection and response (EDR) solution.
Robust email spam and phishing filtering solution.
Backup for Microsoft 365, covering data stored in Exchange, OneDrive, SharePoint and Teams.
Quarterly network and firmware updates.

Full Features and Benefits

Comprehensive

The Go Managed | Comprehensive managed service plan is an all-inclusive support approach, combining managed services, security services, and monthly support labor. With full access to Go West IT services, platforms, and IT professionals, you are free to move your business forward with confidence.

Includes everything in Proactive Plus
Advanced technical support (IT engineer) support labor included.
Simulated phishing campaigns that identify phish prone users and train them to identify and report real-world phishing attempts.
A password management solution for your entire organization, including all necessary software licensing and ongoing support for the platform.

Full Features and Benefits

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Go Secured

Go West puts a strong emphasis on security, for both regulated and unregulated customers. It’s in our DNA to be obsessed with securing our clients’ infrastructures, whether on-premise, in the cloud, or via a hosted service. Our Go Secured service plans are stand alone cybersecurity tools that are designed to support an existing IT environment. Each individual offering can be used independently of our main managed services. These plans are popular with internal IT departments who seeking access to cybersecurity solutions.

VAULT

The Go Secured | Vault managed security service is a password management solution for your entire organization, including all necessary software licensing and ongoing support for the platform.

An encrypted vault where users store their credentials for an unlimited number of accounts.
Browser extensions aid users in creating, storing, and auto populating complex and unique passwords.
Access to password vaults from any device: mobile apps, desktop apps, and browser extensions.
Enforced Multi-Factor Authentication (MFA).
Help your users improve their credential hygiene, without seeing their credentials, by reviewing their Security Audit score

FULL FEATURES AND BENEFITS

CLOUD 365

The Go Secured | Cloud 365 managed security service provides a broad Microsoft 365 security suite that includes backups, increased mailbox protection and safeguards against malicious links and attachments throughout the Microsoft 365 platform.

Installation and on-going monitoring of a managed cloud backup platform for Microsoft 365 services, covering Exchange, OneDrive, SharePoint, and Teams.
Scanning of attachments in Microsoft 365 email, SharePoint, OneDrive, and Teams for malicious content and real-time blocking of malicious content.
Opening of links in a sandbox (safe) environment to scan for malicious content before allowing users to access the website.

FULL FEATURES AND BENEFITS

ADVANCED ENDPOINT

The Go Secured | Advanced Endpoint managed security service plan provides security layers designed to both defend devices against threats from taking place and advanced monitoring to catch threats early so action can be taken.

Managed antivirus, including deployment and ongoing antivirus maintenance.
Deployment of endpoint detection and response software (EDR)
24/7 Security Operations Center (SOC) monitoring
24/7 initial response to detected events
Endpoint monitoring on and off the company network

FULL FEATURES AND BENEFITS

PHISH

The Go Secured | Phish managed security service helps you identify your most phish prone users and reduces cyber risk through recurring testing and training.

Simulated phishing campaigns that identify phish prone users and train them to identify and report real-world phishing attempts.
Four Go West IT crafted phishing campaigns and up to two additional customized campaigns per year.
Phishing simulation results reporting.
Configuration and installation of an Outlook plugin that provides each Microsoft 365 user with one-click reporting to Go West of simulated phishing emails, proving they can recognize a real-world attack.