We’d like to introduce you to Erin Michalak, the Go West IT Dispatcher.
Erin is responsible for answering our phones and assigning client tickets to the engineers and the service desk. She ensures that our customers receive a timely response to every inquiry and that the right resources are aligned for each task.
Erin has been a dispatcher for more than 3 years, starting at Dish Network. Before that, she worked as an Assistant General Manager for a student housing community here in Denver. Erin graduated in 2007 with a BA in Media Arts and Animation from The Art Institute of Colorado.
“Erin has been a great addition to the team,” says GWIT President David Lewien. “She comes to us with many years of dispatch and customer service experience and has already begun making a positive impact in how we support our customers. She has a great personality and is an excellent fit for our team and customers.”
We asked Erin what she likes most about her job at Go West IT and she replied, “I like the fast paced nature of dispatching and the interaction with so many different people. Go West IT will support your company in a timely manner and will never treat you as just a number. I really appreciate working for a company that prides itself on treating customers well!”
In her free time, Erin enjoys drawing and reading. She is very creative, has a vivid imagination, a wonderful sense of humor and a great laugh.
The middle child of three, Erin was born in Roselle, Illinois. Her family moved to Denver when she was 11 and she’s lived here ever since. Her favorite thing about Denver is the incredible sunsets.