FOCUS

Go West is a dynamic IT partner focused on solving challenges, empowering people, and protecting livelihoods. We offer managed security services and IT services for all types of businesses.

Managed security services | Protect your business

PROTECT YOUR BUSINESS

Whether you are looking to outsource the management of your IT environment entirely or leverage additional technology and expertise to extend your existing IT department, Go West IT fills a vital role in the management of your IT infrastructure. We offer managed security services and IT services.

Go West provides ongoing protection and management of endpoints in an environment via our managed service plans. Using the powerful remote monitoring and management (RMM) platform, we are able to increase visibility and monitoring of critical IT infrastructure including user workstations, servers, and network devices.

The RMM enables Go West technicians to provide remote support, push patches and updates, alert on suspected hardware and antivirus concerns, and provide routine reporting on the health of an environment.

Combined with access to a growing team of highly skilled technical resources, Go West offers ongoing help desk support, IT consulting, and managed security services.

GO MANAGED

Providing protection and management of endpoints, the Go Managed family of managed services enables an organization to increase the visibility into the health of the environment, routes monitoring and alerts into a robust ticketing platform, and allows for remote technical support.

INSIGHT | MONITOR | MANAGE

Go West offers three levels of managed service plans providing a range of services and capabilities to meet the IT needs for businesses of all sizes. As more and more organizations continue to implement a remote work strategy, the importance of better management and control of user devices increases. Go West is here to help guide and support its customers so they may thrive in the new world.

Our baseline managed service plan, the Essential service leverages the RMM platform to provide insight and monitoring of devices, protection against viruses via enterprise-class managed antivirus, and

Go Managed | Essential is the gateway into ongoing help desk/break fix support, IT consulting and strategy, and access to experienced technical professionals providing sage advice and project management to meet the needs of an organization navigating through a digital transformation.

  • Managed antivirus
  • Basic monitoring
  • Monthly reporting
  • Remote access
  • And more…

Our most popular managed service plan, the Proactive service provides increased security through the automated deployment and management of endpoint patching and updates. Through regular engagement, including scheduled health checks and IT business reviews, Go West routinely assesses and improves the overall health of the environment to ensure an organization

  • Managed antivirus
  • Advanced monitoring
  • Monthly reporting
  • Remote access
  • Scheduled health checks, firmware updates & account reviews
  • And more…

For organizations which require more consistency and control to manage monthly IT expenditures, the Comprehensive plan offers the inclusion of all help desk/break fix support labor as part of the monthly per device cost. Perfect for organizations with a less technical culture, the Comprehensive plan provides peace of mind that users can engage with Go West for any and all IT related issues while better managing monthly costs.

  • Managed antivirus
  • Advanced monitoring
  • Monthly reporting
  • Remote access
  • Scheduled health checks, firmware updates & account reviews
  • Inclusion of help desk/break fix support labor
  • And more…

GO SECURED

Targeting the protection of users and data, the Go Secured family of managed security services provide additional software, tools, and user training to increase the overall security posture of an organization. Safeguard your employees, strengthen controls, and reduce organizational risk through supplementary layers of protection.

DEFEND | EDUCATE | CONTROL

Go West prides itself on a security first mentality. In fact, we find the best way to describe ourselves is “Security Obsessed.” Not only do we implement best practices when it comes to managing our client’s IT infrastructures, we guide them through secure digital transformation by maintaining a relentless focus on security. This is our top priority and it extends from each of our employees to all of our customers.

Humans are creatures of habit and seekers of simplicity. It has been well documented that common user behavior leads to the setting of uncomplicated passwords and the reuse of passwords across multiple applications (both business & personal). The Vault offering provides an enterprise-class password manager allowing for the use of complex passwords which are unique to every website or application. Via a web browser plugin, credentials can be easily accessed and utilized with the click of a button.

  • Private & shared vaults
  • Web browser plugin
  • “Break the glass” feature for admins to access credentials of departed employees
  • Single-Sign On (SSO) integration with Active Directory

Inclusion of labor for configuration & ongoing administration

Organizations are subjected to an ever-increasing frequency and sophistication of phishing and social engineering attacks. It is crucial that a user base be routinely prepared for and tested via security awareness training. The Phish service provides regular simulated phishing attacks, reporting, and access to web-based training for phish prone users.

  • Scheduled phishing campaigns
  • Reporting & identification of phish prone users
  • Baseline & automated web-based training
  • One-click report phish button add-on for user mailboxes
  • Inclusion of labor for configuration & ongoing administration

A more robust security offering, the 365 service provides a series of software, tools and controls to better protect users and critical corporate data while reducing organizational risk. The 365 service includes the Phish service to provide security awareness training, advanced mailbox protection via spam filtering and sandboxing, and business continuity through the backup of corporate data in the Microsoft Office 365 environment.

  • Secure cloud backup for Outlook, SharePoint, OneDrive & Teams
  • Advanced threat protection via safe-links & safe attachments for Office 365
  • Spam filtering
  • Scheduled phishing campaigns
  • Reporting & identification of phish prone users
  • Baseline & automated web-based training
  • One-click report phish button add-on for user mailboxes
  • Inclusion of labor for configuration & ongoing administration

KNOWLEDGE BASE

At Go West we continually strive to stay ahead of the curve when it comes to furthering our knowledge about critical IT issues and security concerns that organizations face today. Our expert team holds accreditations and advanced certifications to ensure we exceed industry norm best practices, and we are dedicated to expanding the skillset and expertise of our team through continuing education. We invite you to subscribe to our mailing list to receive regular updates on security, IT best practices, access to articles, webinars and case studies, as well as additional expert commentary from our team. Please subscribe below.

WHAT’S NEW

Go West IT started business ten years ago today. I remember the day very well. The similarities between then and now are striking. We were faced with many unknowns. We watched cashflow very closely. We innovated and adapted quickly. Most importantly, we focused on taking care of customers and employees. We knew there would be challenges and we knew we would rise […]